makes, one, survivability of any trap victims harder and, secondly, it makes it a far more dangerous environment for our firefighters. >> reporter: now it turns out in reporting the response times, the department was not looking at the time it took for that second crew to arrive so the chief now says the san jose standard of eight minutes 80% of the time might be off. >> the numbers can only go down. so our responses can only be worse. >> reporter: the fire union credits the chief who was in meetings all day for discovering the flaw and address iing it. one neighbor isn't too worried about the added response time. >> the responses are pretty quick. sure, wouldn't be there in second but within minutes we would probably arrive. i don't worry about it. >> it has gone on for a fairly long time. >> reporter: councilman pete constance says his public safety committee. >> to have a discussion about how this occurred, why it may have happened and what we can do to prevent these kind of errors from happening in the future. >> reporter: in this memo the san jose fire chief actually tells the san jose city